Michael Markos


Mike Markos is Founder and Managing Director of Experient Consulting. He has been a management consultant for more than 20 years. He has a broad consulting background that has been directed at helping clients improve the quality and productivity of their business processes.

Over the last dozen years he has focused exclusively on staff organizations of leading global companies. He has been guiding Finance, IT, Human Resources, and other staff organizations toward becoming value-adding, lean, and future-focused. He has extensive hands-on experience helping clients understand opportunities, and organize for and implement improvements in their staff functions. Mike's work includes:

  • Supporting clients in developing process improvement programs and establishing or improving service delivery models, including BPO evaluation, implementation planning and transition management
  • Building alignment among senior corporate and divisional executives to lead and manage major change in their organizations
  • Working with client teams to identify, adapt, develop and implement best practices
  • Helping clients to define and implement business cultures that support their organization mission

Mike led consulting engagements in support of these selected initiatives:

  • Advising the CFO and senior Finance staff of a major computer company to plan the transformation of their function in pursuit of best in class performance
  • Planning the transformation of the HR function of a major financial services company
  • Service expansion and process improvement for the financial shared services organization of a major aerospace company
  • Developing new shared service delivery models for HR and Finance for an oilfield services company in the US and in Scotland
  • Merger integration and staff rationalization planning of three metals producers
  • Planning and implementing shared services for a global pharmaceuticals company

Clients Mike has worked with include: ABN Amro, AT&T, Alcan, Allmerica Financial, Baker Hughes, Bristol-Myers Squibb, British Telecom, CheckFree, Coca-Cola Enterprises, Conagra Foods, Hallmark Cards, Hitachi, Kraft, Lockheed Martin, ExxonMobil, and Sprint.

Mike has conceived and directed landmark best practices research of the finance and human resources areas, including human resources administration, large scale customer billing, and procurement-payment. He also speaks frequently at industry forums on service delivery and process improvement in finance and human resources.

Previously, he spent thirteen years with Gunn Partners, a company he co-founded in 1991. Prior to founding Gunn Partners Inc., Mike was a Principal with A. T. Kearney and previously held various line and staff positions with Uarco Incorporated. Mike received a Masters in Management (with honors) from the Kellogg School at Northwestern University. He also holds a Bachelor of Arts (cum laude) in economics from the University of Massachusetts. He lives in Boxford, Massachusetts.

Martin Umbleja

Martin Umbleja

Martin is Managing Director of Experient Consulting for Europe and uses his knowledge of the Travel Industry to the benefit of his clients. Prior to joining Experient, he founded MUIBTC, a consulting firm specializing in improving Travel management processes. Previously, Martin spent most of his career working for BT (British Telecom) in the UK, Europe and the US.

In one of his later assignments with BT he was the leader in transforming business travel. He led an initiative to develop and implement a new travel strategy and supporting policies and practices. The aim was to develop better compliance with policy, better information, and better control. Major components of the strategy were to: partner with a world-class travel provider to service BT units around the globe, adopt a new company-wide business travel card, increase participation in on line booking, and provide key performance information to executives and mangers of travel concerning compliance with policies and cost. Martin's efforts were recognized in 2005 when he and his team were awarded the prestigious Business Travel World Account Management Award.

Prior to his role in Travel, Martin led BT's Finance, HR and other staff organizations through benchmarking, best practices process redesign, and transformation. Working closely with the Finance Director (CFO), Martin helped BT move their performance from third to first quartile overall.

He was previously Head of the Quality of Service (QoS) measures organization which tracked BT's performance in serving over 30 million customers. His accomplishments included implementing innovative comparisons of internal and external customer satisfaction measures. Martin was at the forefront when the British government regulator introduced cross-industry standards for QoS and was acknowledged as the expert in this subject area in the UK.

Martin regularly presents at conferences and recently gave the keynote address at the Travel show in London about Travel Policies for Corporate Social Responsibility. He also spoke at ACTE's Global Education Conference about KPI's and Best Practices.

Martin received a Telecommunications and Computing degree from the University of Wales Institute Cardiff and lives in Cardiff in the United Kingdom.